This foundational course provides individuals with a powerful set of interaction skills that enables them to communicate more effectively with colleagues and customers and, in the process, build trust, strengthen partnerships, and achieve desired results.

Helps individuals:

Recognize the impact they can have on their success and the success of others by enhancing interpersonal relationships in the workplace.

Relate to colleagues and customers in a way that meets their personal needs while also meeting the practical need of accomplishing objectives.

Use a set of interaction process skills that enable them to conduct more successful discussions that achieve results.

Use a technique for providing specific, meaningful feedback that helps people improve their performance and increase productivity.

Competencies developed:  Building Customer Loyalty, Communication, Influencing

Classes will be conducted from 8AM-12PM at the Arkadelphia Alliance and Chamber, 201 N. 26th, Arkadelphia, AR 71923.

In this course, leaders recognize the benefits of a growth mindset, and the insight tool measures their general orientation to how they view other’s potential to grow. They learn and practice a practical approach to coaching in the moment, in any situation.

Helps leaders:

Competencies developed:  Coaching, Coaching & Developing Others

Classes will be conducted from 8AM-12PM at the Arkadelphia Alliance and Chamber, 201 N. 26th, Arkadelphia, AR 71923.

Today’s business environment challenges organizations to increase productivity, improve quality, shorten cycle time, and reduce costs. An unfortunate but natural byproduct of these challenges is conflict. While conflict can lead to discoveries such as new ideas and innovative breakthroughs, it can, if allowed to escalate, result in damage to critical working relationships. This course teaches leaders how to recognize the signs of escalating conflict and take appropriate action to minimize damage. Leaders are introduced to two resolution tactics—coach and mediate—and practice using the Interaction Essentials as they coach then mediate to resolve a conflict.

Classes will be conducted from 8AM-12PM at the Arkadelphia Alliance and Chamber, 201 N. 26th, Arkadelphia, AR 71923.

What does trust have to do with business success? Everything. Trust is directly linked to employee engagement, retention, productivity, and innovation. Leaders who demonstrate trust and trustworthiness inspire higher levels of performance and commitment to team and organizational success. This course introduces Trust Builders, actions leaders can take to build and sustain trusting relationships, as well as common Trust Breakers that can erode or quickly break trust. Applying these skills to build trusting relationships enables people to take risks, identify and solve problems, and collaborate to achieve business results.

Classes will be conducted from 8AM-12PM at the Arkadelphia Alliance and Chamber, 201 N. 26th, Arkadelphia, AR 71923.

When sharing feedback is part of an organization’s culture, it is an effective business tool that reaches across all levels. In this course, individual performers learn how to effectively deliver both positive and developmental feedback. They also learn how to be receptive to feedback and to listen to accurately understand the speaker’s intended message. In the workplace, these skills help them to optimize and sustain their own and their coworkers’ performance.

Classes will be conducted from 8AM-12PM at the Arkadelphia Alliance and Chamber, 201 N. 26th, Arkadelphia, AR 71923.

Valuing Differences gives people effective skills and tools for exploring others’ unique perspectives, understanding and leveraging people’s inherent differences, challenging devaluing behavior, and creating an environment in which people’s differences are respected and utilized.

Helps individuals:

Contribute their unique styles, abilities, and motivations to ensure the success of their work group and organization.

Encourage others to contribute their unique styles, abilities, and motivations.

Work more collaboratively and productively with people who have a variety of styles, abilities, and motivations.

Leverage the talents of their coworkers to achieve better results.

Contribute to a climate in which people’s differences are respected and utilized.

Classes will be conducted from 8AM-12PM at the Arkadelphia Alliance and Chamber, 201 N. 26th, Arkadelphia, AR 71923.